FAQs
Shopping Information
What is the estimated delivery time for my order?
Orders are processed within 2-7 business days after placement. Standard shipping typically takes 7-20 business days, while express shipping takes 5-11 business days. Priority processing options are also available.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders. Expedited options such as priority processing and express shipping are also available for an additional fee.
Can I track my order?
Yes, once your order has shipped, you will receive a shipment confirmation email with a tracking number. This tracking information becomes active within 24 hours.
What shipping carriers do you use?
We use DHL, FedEx, UPS, and USPS for shipments within the United States. For other countries, we partner with reliable local couriers to ensure timely delivery.
Can I ship to a P.O. Box or APO/FPO address?
Yes, we can ship to U.S. P.O. Boxes and APO/FPO addresses. Please note that delivery times may vary for these locations.
What should I do if my order arrives damaged?
Please save all packaging and damaged items. Contact us immediately, and we will arrange for a replacement or repair as needed. For lost items, the responsibility falls on the carrier, and claims must be made with them.
Are customs duties and taxes included in the shipping fees?
No, all import duties, taxes, and local charges are the responsibility of the customer and must be paid directly to your local government or authority, where applicable.
Payment Information
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal and bank transfers. Payment details are encrypted and securely processed.
When will I be charged for my order?
Your payment will be processed at the time of checkout to confirm your order. For pre-orders or custom items, payment is processed upfront.
Is my payment information secure?
Yes, we use advanced SSL encryption to protect your payment details. Modern Chandelier is committed to ensuring your data is safe and private.
Can I use multiple payment methods for a single purchase?
At this time, we do not support splitting payments across multiple payment methods. Please complete your purchase using one method per order.
Are there additional charges for international transactions?
Some banks may apply foreign transaction fees. Please consult your bank to verify if any additional charges will be applied.
Do you charge sales tax?
Sales tax is applied according to regional regulations. If applicable, it will be calculated at checkout.
Order Returns
What is your return policy?
You may return any item within 20 days of receipt. Please ensure the product is unused, in original packaging, and not a custom or personalized item.
How do I initiate a return?
To start a return, contact us by email or through our website’s Contact page. We’ll provide you with the appropriate return address based on your location.
Are there any fees for returns?
A 5% restocking/refurbishing fee may apply to some items. Additionally, the original shipping fee is non-refundable, and return shipping costs are the responsibility of the customer.
How long will it take to process my refund?
Refunds are issued within 14 days from the date we receive the returned item. Refunds will be processed via the original payment method.
Can I cancel my order?
Yes, orders may be canceled within 20 days from the date of receipt. Please contact us to arrange a cancellation or return.
