Customizable
Led 
Adjustable Drop
Sloped ReadyLoading...
FREE SHIPPING & 100% MONEY-BACK GUARANTEE
Gwen Crystal Staircase Chandelier pairs K9 crystal segments with LED technology. Each tube features geometric cuts that capture and refract light, while gold or chrome frames add architectural detail. The angled crystal segments create layered light effects. Precision cuts ensure balanced illumination across spaces.
Gwen Crystal Staircase Chandelier pairs K9 crystal segments with LED technology. Each tube features geometric cuts that capture and refract light, while gold or chrome frames add architectural detail. The angled crystal segments create layered light effects. Precision cuts ensure balanced illumination across spaces.
What we cover, so you don't carry the risk.
Insured, packed piece by piece.
Send your room size, we confirm the fit.
Parts, wiring, replacements.
UL · ETL · CE · SAA
Independently collected and published on Trustpilot.
We went back and forth between two sizes for our living room. Sent the room dimensions in and got a straight answer the same day. Installed on a standard 9-foot ceiling with no issues.
Two-storey entryway. Our electrician handled the mounting in about two hours. Packaging was serious - every strand wrapped separately, nothing chipped.
Shipping took longer than I hoped, but it arrived in the window they quoted and the fixture is a lot of presence. Measure carefully first.
Thanks Elena - transit on the larger configurations does run to the back half of our stated window. We show the estimate on every product page so there are no surprises.
Before you order
Add your room's length and width in feet — that number read as inches is a good target diameter. A 12 × 14 ft room points to roughly a 26″ fixture. Then check your ceiling height, which decides how far it can drop.
Or skip the maths: send us both figures and we will name the exact fixture and size that fits. It is free, it takes a day, and there is no obligation to buy. The size and fit guide covers every rule we work to.
Orders are processed in 2–7 business days, then standard shipping runs 7–20 business days within the US and 7–15 days internationally. Express is 5–11.
Every product page shows an estimate for the size you select, and tracking is sent the moment the fixture ships.
Every order ships fully insured, with crystal and glass packed piece by piece in separate compartments.
If something arrives broken, photograph it the day it lands and keep the original carton. We send the replacement part or the whole fixture at our cost — no claim to argue, no return shipping to pay.
On adjustable models, yes — and at no extra cost. Send your ceiling height with the order and the suspension is cut before it ships, so your electrician mounts it rather than modifying it on a ladder.
Finish and dimension changes are quoted per project. See customize your light.
For hardwired fixtures, yes. Mounting hardware and instructions ship with every order; the electrician's time is not included.
One thing worth checking first: a standard US ceiling box supports up to 50 lb. Above that the fixture needs support independent of the box. Every product page lists its weight so your electrician can confirm before the install date.
30 days from delivery, unused and in the original packaging. Custom and personalized items are excluded, which is why any custom specification is confirmed in writing before production starts.
A catalogue fixture with a custom drop length is not a custom item — it returns under the normal policy.
UL and ETL for the United States and Canada, CE and VDE for Europe, SAA for Australia, plus FCC and ROHS.
Certification documents are available on request for any product — useful if the fixture is going into a permitted job or a commercial space.
Yes. The trade program covers tiered pricing from 10–25%, priority processing, specification support on plans and elevations, and one account contact across every project.
Applications are reviewed within two business days, and there is no minimum order to apply.
Send your ceiling height and room dimensions. We will tell you which fixture and size fits — free, with no obligation to buy.
